Introduction
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our real estate platform services. We are committed to protecting your personal information and your right to privacy.
If you have any questions or concerns about this privacy policy or our practices with regard to your personal information, please contact us at services@flatfeeoffer.com.
Summary of Key Points
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.
Do we process any sensitive personal information? We do not process sensitive personal information.
Do we collect any information from third parties? We may collect information from social media platforms when you choose to register using social login features.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information.
What Information Do We Collect?
Personal Information You Disclose to Us
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
The personal information we collect may include the following:
- Full name and contact preferences
- Email addresses and phone numbers
- Residential address and mailing address
- Financial information (for offer verification)
- Employment information and income details
- Property preferences and search criteria
- Documents uploaded for transactions
- Authentication data for account access
Information Automatically Collected
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser characteristics, operating system, language preferences, referring URLs, device name, country, location, and technical information.
The information we collect includes:
- Log and Usage Data: Service-related, diagnostic, usage, and performance information
- Device Data: Information about your computer, phone, tablet, or other device
- Location Data: Information about your device's location (with your permission)
How Do We Process Your Information?
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
- To facilitate account creation and authentication and otherwise manage user accounts
- To deliver and facilitate delivery of services to the user
- To respond to user inquiries and offer support to users
- To send administrative information to you about our services and policies
- To fulfill and manage your real estate transactions and offers
- To enable user-to-user communications between buyers, sellers, and agents
- To request feedback and contact you about your use of our Services
- To send you marketing and promotional communications (with your consent)
- To protect our Services and prevent fraud
- To evaluate and improve our Services, products, and your experience
- To comply with our legal obligations
When and With Whom Do We Share Your Personal Information?
We do not rent, sell, or share your Personal Information with third parties except with your consent or as necessary to complete any transaction or provide any service you have requested or authorized. We may share information with:
- Real Estate Partners: Licensed real estate agents, brokers, and related service providers
- Service Providers: Third-party vendors who perform services for us, including payment processors, email services, and analytics providers
- Legal Requirements: When required by law or to respond to legal process
- Business Transfers: In connection with any merger, acquisition, or asset sale
- Consent: With your explicit consent for any other purpose
How Do We Use Tracking Technologies?
We may use cookies and similar tracking technologies to access or store information. You can manage your cookie preferences through your browser settings. However, please note that disabling cookies may affect your experience on our platform.
How Do We Keep Your Information Safe?
We implement appropriate technical and organizational security measures designed to protect your personal information. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.
Security measures include:
- Encrypted data transmission and storage
- Secure authentication systems
- Regular security assessments and updates
- Limited access to personal information by authorized personnel only
- Secure file upload and document storage
What Are Your Privacy Rights?
You have certain rights regarding your personal information, including:
- The right to access, update, or delete the information we have on you
- The right to rectification if your information is inaccurate or incomplete
- The right to object to our processing of your personal information
- The right to request that we restrict the processing of your personal information
- The right to data portability
- The right to withdraw consent
To exercise these rights, please contact us at services@flatfeeoffer.com.
Do We Collect Information from Minors?
We do not knowingly solicit data from or market to children under 18 years of age. If you become aware of any data we may have collected from children under age 18, please contact us immediately.
Data Retention
We retain information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless otherwise required by law. When we have no ongoing legitimate business need to process your personal information, we will delete or anonymize it.
Do We Make Updates to This Notice?
We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last updated" date and the updated version will be effective as soon as it is accessible.
We will notify you of any material changes by posting the new privacy policy on this page and, where appropriate, by other means such as email notification.
How Can You Contact Us About This Notice?
If you have questions or comments about this policy, you may contact us:
Email: services@flatfeeoffer.com